Terms of ServiceOur terms of service sets out what is anticipated from both you and us in our business relationship.

Terms of Service
Last Updated 31/10/2017

By subscribing to our services, you (the customer) are in concurrence with our Terms of Service (Caspian Industries LTD). Caspian Industries LTD claims all authority to scratch off, suspend or end any services or (membership) furnished with or without a discount or notice or cautioning for any reason. Caspian Industries Ltd additionally maintains whatever authority is needed to change and alter the Terms of Agreement whenever with or without customer notice. It is up to the customer to intermittently check and acclimate themselves with the current Terms of Service. On the off chance that any customer does not consent to the new Terms of Service alterations, their services will be ended.

Service Payment, Refunds and Cancellation Guidelines

All installment solicitations are produced 10 days before installment is expected. Inability to pay before the due date will bring about suspended administration until the point when installment is gotten. Late installments are liable to a 10% late charge. Following 8 days of non-installment from the due date, the administration will be ended and Caspian Industries LTD won't is in charge of any information misfortune because of end. Caspian Industries LTD-just gives a 48 hour discount period for the main charging period e.g. 1 month for month to month or 3 months for quarterly, from the receipt installment date, of a customer utilizing our Web Hosting, VPS or DDOS Protection Services, our Dedicated Server designs are not qualified. Caspian Industries LTD maintains all authority to deny discounts for their administrations with or without reason, paying little heed to the Service Refunds and Cancelation Guidelines if the client does not take after the Acceptable Use Policy or demand e.g. a ton of help preceding asking for a discount or manhandle, for example, spam. All cancelations must be given 5 days before the following charging due date. Discounts just apply to New Users/Accounts. Existing clients with more than one membership are qualified for no discounts. Chargebacks/Disputes will be dealt with as misrepresentation bringing about the administration being suspended/ended and good to a discount void, regardless of the possibility that inside 48 hours of procurement. All discounts must be asked for through a charging ticket, demands made by means of some other strategy are not substantial. By subscribing to our services the customer concurs that they are more than 18 and claim the Paypal record or charge/Mastercard being utilized for installment or they have consent from the record/card proprietor. The customer likewise concurs that on the off chance that they select 'subscribe' on the receipt while paying with Paypal that installment will be taken naturally by Paypal when another receipt is produced. On the off chance that the customer pays by means of our charge/Visa choice then installment will be taken consequently 2 days before the due date if the customer has not effectively paid their pending receipt until the point when a cancelation ask for is issued.

Service Level Agreement

Caspian Industries LTD does not ensure 99.9% uptime, in any case, this is the thing that we go for. If uptime is beneath 99.9%, pay might be issued at the prudence of the CEO, be that as it may, it isn't in any case ensured separated from for Dedicated Servers. Premium designs are supported over spending designs when issuing remuneration for downtime issues. SLA credit won't be issued if our system or equipment isn't to be faulted. Arranged support occasions and server redesigns are not qualified for SLA credit. SLA credit will be equivalent to one day's use for each hour of blackout, not to surpass one month's repeating charge of the influenced benefit, given as record credit as it were. We should be reached by means of charging bolster ticket inside 7 days of the downtime for a SLA credit claim to be legitimate. We maintain whatever authority is needed to deny a SLA credit guarantee whenever for any reason. Caspian Industries LTD will isn't obligated to a customer for harms or misfortunes in any circumstance.

Server File Backups

Caspian Industries Ltd does not take reinforcements of all services offered accordingly customers are in charge of their own information. We are not in charge of any information misfortune coming about because of a customer neglecting to move down their documents to an outside record server.

Client Server Sharing / File Responsibility

Caspian Industries LTD serves a domain with the sole reason for giving facilitating administrations and won't be considered in charge of a customer sharing his or her record (with administrators/sub-clients) or documents put away on the said account. In the occasion where imparted records to different clients (administrators/sub-clients) end up plainly noxious to the customer (because of clashing interest, and so forth.), Caspian Industries LTD is not in charge of this activity. Besides, all documents put away on a customer's server (aside from the records that come standard) are additionally his or her obligation and holds no legitimacy with Spartan Host Ltd. Any records which are copyright and utilized or transferred by the customer are additionally the customer's obligation.

Acceptable Use Policy

All Services

The Client agrees to not to attempt to modify the products or services as purchased from the original specifications. Spamming of the ticket system will not be tolerated and may result in service termination, allow up to 24 hours for responses.

Dedicated Server/VPS/Colocation

Not allowed:
  • Pornography
  • Threatening or obscene material
  • Gambling
  • Spamming/Mass mailing (Outbound SMTP is rate limited to 60 emails per second on VPS only)
  • Phishing
  • Port scanning
  • Malware (Viruses/Driveby's/etc)
  • Booters (including web front ends)
  • Traffic exchange (VPS only)
  • Crypto mining (VPS only)
  • Material protected by a copyright or other intellectual property rights without proper authorisation
  • Anything illegal in the US or UK
  • Resource usage including CPU, I/O and Network that negatively affects other clients on the server (VPS only)
Abuse Complaints

In the event that we get a mishandle grumbling, including DMCA/copyright sees, at that point we will forward it to the customer. We will permit up to 48 hours for an answer with a determination, in the event that we don't get an answer in this time then the system port of the service will be suspended pending a determination. A determination is classed as a demonstration that prevents the manhandle from repeating. On the off chance that the manhandle proceeds on a progressing premise then we are allowed to end the service included.

Dedicated Server Bandwidth usage

Once a devoted server achieves 115% use of its allotted data transmission, we will suspend the system port and contact the customer again to work out a transfer speed update. We are not in charge of telling the customer on the off chance that they are near or have surpassed the dispensed data transfer capacity restrict. We screen data transfer capacity use, our transmission capacity estimation is last.

VPS Bandwidth usage

Once the customer's VPS has achieved 100% use of its distributed data transfer capacity, it is quickly suspended. Our gigabit ports are decent amount meaning you can't utilize a full gigabit inbound, outbound, or pps more than 50,000 for a supported timeframe e.g. 10 minutes. On the off chance that we discover a customer mishandling this arrangement bringing about disturbance to our system, they will be suspended and cautioned.

VPS CPU usage

A VPS must not utilize over half of the assigned centers for over 60 minutes. E.g. on the off chance that the customer's VPS has 3 centers, they should not utilize over 150% CPU for over 1 hour on end. There must be a break of 2 hours in the middle of the 1 hour time span. In the event that the CPU utilization is troublesome then we claim all authority to shutdown or suspend the VPS.

DDoS Protection guarantees

Our DDoS ensured administrations ensure the accompanying level of insurance in every area: Seattle - 20Gb/s and at least 1.5Mpps TCP insurance for each IP. There is no UDP insurance. Dallas - 2Gb/s and 2Mpps fundamental TCP + UDP insurance, can't ensure alleviation of all assaults. Spillage will happen before activity is redirected to the relief gadgets. Dallas - 30Gb/s and 30Mpps TCP + UDP shared among different customers hence we can't ensure a base insurance level.

Web Hosting

Not allowed:
  • Pornography
  • Threatening or obscene material
  • Gambling
  • Spamming/Mass mailing (Outbound SMTP is rate limited to 60 emails per second on VPS only)
  • Phishing
  • Malware (Viruses/Driveby's/etc)
  • Booters (including web front ends)
  • Material protected by a copyright or other intellectual property rights without proper authorisation
  • Anything illegal in the US or UK
  • iNode usage above 250,000 files
  • Resource usage including CPU, I/O and Network that negatively affects other clients on the server
Unlimited Web Hosting
Notwithstanding the over, the accompanying isn't permitted on boundless web hosting:
  • A Record stockpiling over 100GB utilized for reinforcement stockpiling, online capacity, document sharing administrations, motion picture stockpiling, photograph stockpiling, programming stockpiling and so on.
  • Document sharing destinations that utilization over 1TB data transfer capacity
  • iNode use over 250,000 documents or Files

Inability to hold fast to the terms of service approach gives us the privilege to suspend/end the culpable service.